By placing an order with DD, you express your understanding and agreement that you are bound by these Terms as below.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.
Items will then be dispatched and you will receive a shipping confirmation and tracking number via email.
We gladly accept Visa and MasterCard. Unfortunately we cannot accept American Express.
This store uses Square for payments, Square automatically encrypts your confidential information in transit from your computer to ours, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
All credit card and debit card holders are subject to validation and authorisation by us and our bank to maintain security and prevent fraud.
DD charges your credit card in US dollars.
The team at DD takes special care to check your purchase thoroughly for any faults before delivering to you. We will also carefully package your items to protect them during transit. In the unlikely event of a faulty item being received we will of course replace the item at our cost.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty. Returns of faulty items must be returned promptly. Please email us so we can know to keep a replacement item aside for you.
We will replace a faulty item if a replacement is in stock and available. If we do not have a replacement available we will arrange a credit to the value of the purchase made, doing our best to keep you very happy.
Privacy and Security
We collect customer information so that we can process your orders as efficiently as possible.
All your information is kept secure and we will not disclose or share this information to other parties under any circumstances.
We do not record credit card details; all credits cards are processed use Square, which uses the latest SSL technology to keep your information safe.
Joining the DD mailing list is optional, and we recommend it! If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and we shall remove you from the list.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! You'll also be asked if you want to sign up if you place an order. We will not email you in the future unless you have given us your consent or it is directly relevant to an order you have placed.
The type of information we will collect about you includes: your name, address and email address. These are collected by Square for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Square processes all payments, we have no access to any credit card numbers or bank details at any point.